Delivery and returns

Shipping policy

We inform your customers that the delivery rates are calculated on the postal rates with the colissimo service.

In addition to this, you will need to know more about it.

A proposal to send to a relay point is also available. Indicate your nearest Mondial Relay relay point, otherwise, a relay point will be indicated to you after validation of your order.

In addition to this, you need to know more about it.

Delivery times may vary between 3 and 6 days depending on the period and the constraints of traveling to post offices or relay points and the availability of stocks which are disrupted during this particular period.

Return and exchange policy

In accordance with the law, the Customer has a right of withdrawal of 14 (fourteen) days to withdraw by canceling his Order or by returning one or more products, hereinafter Complaint. This right of withdrawal does not apply to personalized products, such as autographed products, so returns are not granted, except in exceptional cases on a case-by-case basis. We pack our packages carefully and each refund request will be studied on a case-by-case basis depending on the problems caused.

Thank you for your understanding.