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GROUP I AM LOOKING FOR A BOOK

Site policy

Terms of Sales

Customer service

Hello, our site is a site which wants to be solidary and which allows independent authors to have an alternative to the sales sites of multinationals, thus, they find intermediaries more responsible and aware that an author needs visibility to be done know.

As the founder, it is an analysis lived which pushed me today to create this site to help and allow the authors to consider finally finding their readership without the expensive plans of promotions and marketing which we know.

Confidentiality and protection

We protect your personal data and only an internal and small team can have access to personal data excluding payment methods which are managed with encrypted and secure sites such as Pay Pal and Stripe.

 

Protecting the personal data of your customers is essential for our company. Thus no data transfer transaction will ever be authorized on our site.

payment methods

• Bank cards
• PAYPAL

• Offline payments

In addition to this, you need to know more about it.

Payment :

You must pay the full price of your order at the time of validation and before any delivery. By validating your order, you agree to pay the price of the goods and / or services ordered, as well as the shipping costs. At the end of the ordering process, the customer is invited to proceed with the acceptance of the general conditions of sale of the site, the confirmation of his order and his payment obligation, in accordance with article L.221-14 of the Consumer Code. Any order confirmation irrevocably constitutes acceptance of the prices and characteristics of the products ordered, as well as the general conditions of sale.
Payment for your order must be made by credit card. The accepted cards are the Carte Bleue, Visa, Mastercard and PayPal.
When finalizing the ordering process, you are invited to enter the bank card number, the expiry date of his bank card as well as the last 3 digits of the visual cryptogram on the back of the card.
In the event of fraudulent use of your bank card, you are invited to immediately contact the site's customer service at the following address: jechercheunlivre@gmail.com, as well as your banking establishment.
In accordance with the provisions of the Law of 13 March 2000 on electronic signatures, the online transmission of your card number and the final validation of your order constitute proof of the completeness of the order and of the exigibility of the sums due in payment of this order.
In certain cases, in particular non-payment, incorrect address, or other problem with your bank account, we reserve the right to block your order until the problem is resolved.

In addition to this, you will need to know more about it.

Payment security:
In order to ensure the security of payments, the Site uses the secure payment service of PayPal and Stripe. These services integrate the SSL security standard. The confidential data (the 16-digit bank card number, the expiration date as well as the cryptogram) are directly transmitted encrypted on the servers of our banking partners without passing through the physical media of the Company's server. No information provided in this way is transmitted over the internet or kept by the site.

Shipping policy

We inform your customers that the delivery rates are calculated on the postal rates with the colissimo service.

We also use the services of Mondial Relay to reduce the costs to the choice of the buyers of the site, the prices are calculated according to the bases of the supplier site.

In addition to this, you need to know more about it.

Delivery times may vary between 3 and 6 days depending on the period and the constraints of the authors to travel to the post offices and the provision of stocks which are disrupted during this particular period.

Return and exchange policy

In accordance with the law, the Customer has a right of withdrawal of 14 (fourteen) days to withdraw by canceling his Order or by returning one or more products, hereinafter Complaint. This right of withdrawal does not apply to personalized products, such as autographed products, so returns are not granted, except in exceptional cases on a case-by-case basis. We pack our packages carefully and each refund request will be studied on a case-by-case basis depending on the problems caused.

Thank you for your understanding.